Volume 62: Issue 4

Editor’s Note

IN THIS SECTION, Dr. Judith Hale interviews ISPI Members so that readers can learn about colleagues. She is featuring a new member (an emerging or a reemerging professional), along with a notable long-term member of the Society.

Yvon Dalat serves on the ISPI Board of Directors as our Director of Technology and on ISPI’s Executive Committee. Peter Baverso also serves on the ISPI Board of Directors.

INTERVIEW WITH YVON DALAT

What attracted you to PI/HPT/ISPI?

I have been working in the Learning industry for two decades. When I meet with new clients, one of the first questions I

Organizations have a responsibility to their stakeholders to create an environment where their employees have rich meaningful interactions and work. Using psychological theory in Swanson’s three-legged stool as a theoretical framework, our goal is to advance organizational knowledge in recognizing the mental and behavioral aspects of humans, as indispensable agents. By creating a culture in organizations where relationships are grounded in trust, employees and customers can feel a deeper commitment to the organization, thus enhancing more meaningful interactions. Grounded in human resource development theory, this body of work explores the correlations between absorption, work enjoyment, and intrinsic abilities to create

The definition of case study as a qualitative research methodology is presented and discussed in this article, as are instances when it is appropriate to employ a case study in research. Two research case studies were analyzed from refereed journals that are relevant to mentoring and coaching approaches, and their practices were analyzed. Each of these two studies has been critically evaluated with regard to its strengths and weaknesses in terms of alignment between the research question(s), chosen methodology, data collection procedure, interpretation of results, and connection to theories. Finally, an assessment of the specific ways in which each of the two studies illustrates key aspects of case study methodology was conducted.

Steel has been known to humanity for 4,000 years. The level of per capita consumption of steel is treated as one of the most important indicators of socioeconomic development and living standards of the people in a country. Steel rerolling mills, also called reduction mills, are widely distributed across the world. The major concerns in the steel rerolling mill are misroll and cobble, which adversely affect most of the technoeconomic parameters, including the mill utilization, material yield, mill productivity, overall equipment effectiveness, overall line efficiency, and specific heat consumption of the reheating furnace. This paper discusses the major issues that lead to misroll and cobble in the rerolling mills, and these issues were identified via a shop floor analysis and breakdown records at an iron and steel rerolling mill. After the identification of the root causes of misroll, solutions are suggested.

We used a lodging platform’s big data to investigate the factors that were associated with consumers’ reviews during the pandemic. A univariate analysis and fixed effects model analysis were conducted on an unbalanced panel dataset of 84,915 listings in Los Angeles and 16,143 listings in San Francisco over 21 months. Results showed that review ratings were higher for more COVID-19 cases, super host, and instantly bookable; however, negative associations were found with price, number of reviews, and host listing numbers. The profound implications brought by COVID-19 required online booking platforms to seek ways to improve customer satisfaction to survive. The key was to understand the new needs and requirements for travelers during COVID-19.

TURNING THE PAGE

SPECIAL FEATURE: KNOW YOUR COLLEAGUES – YVON DALAT AND PETER BAVERSO

Editor’s Note

INTERVIEW WITH YVON DALAT

What attracted you to PI/HPT/ISPI?

YOU'RE THE MEANING IN MY [WORK], YOU'RE THE INSPIRATION: TRUST ME! THERE'S BRILLIANCE BEHIND THESE WORDS

CASE STUDY AS A QUALITATIVE RESEARCH METHODOLOGY

ROOT CAUSES OF MISROLL IN REROLLING MILLS

BIG DATA ANALYTICS OF THE COVID-19 IMPACT ON ONLINE LODGING REVIEWS

OPTIMIZING PERFORMANCE IN THE REFRIGERATION INDUSTRY: AN HPT APPROACH

SPECIAL FEATURE: KNOW YOUR COLLEAGUES

LIFE, A FULL CIRCLE? FROM WINNING THE ISPI CASE STUDY COMPETITION TO JUDGING IT! REFLECTION OF THE PAST AND THE PRESENT

FROM THEORY TO PRACTICE—SHAPING THE FUTURE OF PERFORMANCE IMPROVEMENT

LEVERAGING HPT TO ENHANCE HVAC TECHNICIAN RETENTION: A MULTISITE CASE STUDY

OPERATIONS MANAGEMENT STRUCTURE APPLIED IN PRICING RATE DESIGN IMPLEMENTATION

BEING RESPONSIVE IN TIMES OF CHANGE

VALUING TIME TO REFLECT

SPECIAL FEATURE: KNOW YOUR COLLEAGUES: JACK PHILLIPS AND PATTI PHILLIPS

EDITOR'S NOTES