Volume 62: Issue 2

Gilbert's behavioral engineering model (BEM) has become a popular framework for guiding performance improvement practices in China in recent years. However, the theoretical foundation and validity of the BEM framework were primarily established in the Western context. We conducted an empirical study to test the BEM's validity and applicability in an emerging market environment, using survey data collected from 423 Chinese business professionals, and compared the results with those conducted in the United States. The findings confirm the relevance and robustness of the BEM in China and close a significant gap in the literature.

Ensuring optimal use of resources reduces waste and enhances performance. In a country like Bangladesh, estimating the level of technical efficiency is of paramount importance. The study measured the technical efficiency of primary public health-care facilities using Data Envelopment Analysis. Manpower was found to be an important determinant of efficiency. Hence, providers' presence at the facility should be ensured to improve performance. More than half of the facilities were inefficient. Decision-makers should identify the causes of low efficiency and adopt measures to increase efficiency and hence improve performance.

This article describes how Human Performance Technology (HPT) practitioners can use HPT evaluation models to evaluate organizational change. Change management encompasses all the processes identified in the ISPI HPT model. Practitioners must conduct an effective change management implementation to be successful. However, many change management models do not describe how to evaluate a change implementation. This article identifies six HPT evaluation models and describes how practitioners can use these models to evaluate performance improvement and change management implementations simultaneously.

EDITOR’S NOTE

IN THIS SECTION, Dr. Judith Hale interviews ISPI Members so that readers can learn about colleagues. She is featuring a new member/emerging/re-emerging professional, along with a notable long-term member of the Society. William Yeager and Andy Campbell both serve on our ISPI Board of Directors, as well as leading the planning and execution of our Annual ISPI Conference.

INTERVIEW WITH WILLIAM YEAGER

What attracted you to Performance Improvement (PI)/Human Performance Technology (HPT)/the ISPI?

My interest in improving human performance began very early in my Navy career. During the “Systems Approach to Training” push in the early to late

DIVERSITY OF THOUGHT AS A CORE VALUE

THE RELEVANCE AND ROBUSTNESS OF GILBERT'S BEHAVIORAL ENGINEERING MODEL IN AN EMERGING MARKET ENVIRONMENT: EMPIRICAL EVIDENCE FROM CHINA

PERFORMANCES OF THE PRIMARY HEALTH-CARE FACILITIES IN BANGLADESH: DATA ENVELOPMENT ANALYSIS

CONSIDERING CHANGE MANAGEMENT WHEN CONDUCTING HPT EVALUATION

2023 AND BEYOND: WHAT DOES THE FUTURE HOLD FOR THE FIELD OF PERFORMANCE IMPROVEMENT?

SPECIAL FEATURE: KNOW YOUR COLLEAGUES—WILLIAM YEAGER AND ANDY CAMPBELL

EDITOR’S NOTE

INTERVIEW WITH WILLIAM YEAGER

What attracted you to Performance Improvement (PI)/Human Performance Technology (HPT)/the ISPI?

OPTIMIZING PERFORMANCE IN THE REFRIGERATION INDUSTRY: AN HPT APPROACH

SPECIAL FEATURE: KNOW YOUR COLLEAGUES

LIFE, A FULL CIRCLE? FROM WINNING THE ISPI CASE STUDY COMPETITION TO JUDGING IT! REFLECTION OF THE PAST AND THE PRESENT

FROM THEORY TO PRACTICE—SHAPING THE FUTURE OF PERFORMANCE IMPROVEMENT

LEVERAGING HPT TO ENHANCE HVAC TECHNICIAN RETENTION: A MULTISITE CASE STUDY

OPERATIONS MANAGEMENT STRUCTURE APPLIED IN PRICING RATE DESIGN IMPLEMENTATION

BEING RESPONSIVE IN TIMES OF CHANGE

VALUING TIME TO REFLECT

SPECIAL FEATURE: KNOW YOUR COLLEAGUES: JACK PHILLIPS AND PATTI PHILLIPS

EDITOR'S NOTES