Volume 61: Issue 1

THE FOLLOWING ARTICLE is Part 2 of a two-part case study. Part 1 (Torchiana et al., 2021), provided insight into the needs of a global pharmaceutical organization that sought to accelerate the performance of its primary care sales representatives. In that article, the narrative followed the co-authors through our project lifecycle journey: Jaime, the client's Commercial Learning Manager at the time, and Paul, who provided thought leadership, performance analysis, and architecture expertise for the vendor team. Part 2 describes how the co-authors translated the performance analysis results into an accomplishment-based training curriculum, along with additional tools to support high performance throughout the employee lifecycle. The results of the program and the overall impact on the client organization will also be presented. You will encounter “On the Shoulders of Giants” sections that tie the work back to founders in the field of human performance. As we approach the 60^th anniversary of the founding of the International Society for Performance Improvement, this is an effort to recognize the rich heritage that allowed this specific project to succeed.

ELECTRIC VEHICLES (EV) are a popular choice for many people looking to reduce their carbon footprint, reduce their reliance on oil, avoid fueling stations, or who just want to own the next step in technology. There are questions, however, about how prepared the United States is for an EV owning populace. Before everyone can own an EV, there needs to be enough infrastructure to support the growing numbers of EVs. This paper will examine the current growth of EVs in Louisiana and use that information to determine if Louisiana has enough infrastructure in place to meet the growing demand.

ISPI PRESIDENT'S NOTE

IN THIS SECTION, Dr. Judith Hale and Dr. Nancy Crain Burns interview International Society for Performance Improvement (ISPI) members so that readers can learn about colleagues. They are featuring a new member or emerging professional, a notable long-term member of the society, or a selected colleague. Guest authors may also contribute to this column.

For this issue, Margo Murray, a renowned and longtime ISPI member, past president, and mentor was interviewed by Nancy Crain Burns, current ISPI president and one of Margo's grateful mentees. Please remember that this is just a glimpse into Margo's extraordinary life and

This back-page article questions the recent call for empathy among organizations to manage what is being heralded as the Great Resignation as a result of the pandemic. The author questions how the call for empathy among business leaders addresses the deep systemic issues that have gone unnoticed, unaddressed, and perhaps even been fostered, and thus have become legacies within organizations.

BACK TO BASICS!

MY THOUGHTS...

LINKING LEARNING TO PERFORMANCE—A SALES CASE STUDY: PART 2

ELECTRIC VEHICLE SALES AND INFRASTRUCTURE ANALYSIS

SPECIAL FEATURE: KNOW YOUR COLLEAGUES—MARGO MURRAY AND NANCY CRAIN BURNS

ISPI PRESIDENT'S NOTE

EMPATHY AS A PANACEA TO THE GREAT RESIGNATION: IS OUR BUSINESS LANDSCAPE AND ITS LEADERS CAPABLE TO ACCOMMODATE FOR REAL EMPATHY?

OPTIMIZING PERFORMANCE IN THE REFRIGERATION INDUSTRY: AN HPT APPROACH

SPECIAL FEATURE: KNOW YOUR COLLEAGUES

LIFE, A FULL CIRCLE? FROM WINNING THE ISPI CASE STUDY COMPETITION TO JUDGING IT! REFLECTION OF THE PAST AND THE PRESENT

FROM THEORY TO PRACTICE—SHAPING THE FUTURE OF PERFORMANCE IMPROVEMENT

LEVERAGING HPT TO ENHANCE HVAC TECHNICIAN RETENTION: A MULTISITE CASE STUDY

OPERATIONS MANAGEMENT STRUCTURE APPLIED IN PRICING RATE DESIGN IMPLEMENTATION

BEING RESPONSIVE IN TIMES OF CHANGE

VALUING TIME TO REFLECT

SPECIAL FEATURE: KNOW YOUR COLLEAGUES: JACK PHILLIPS AND PATTI PHILLIPS

EDITOR'S NOTES